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Support for Seniors

In an emergency, please call 000.

For 24 hour phone support in relation to family violence (including elder abuse) or sexual assault, please call 1800 RESPECT.


General Family Violence Services

For support relating to family violence please contact:

The Orange Door

P: 1800 319 353

Safe Steps Family Violence Response Centre

P: 1800 015 188 or 9322 3555 (24 hours for women and children)

W: https://www.safesteps.org.au

Victims of Crime Victoria

P: 1800 819 817 W: https://www.victimsofcrime.vic.gov.au (support available for men and women)


Specialist Elder Abuse Services

For support and advice regarding elder abuse please contact:

Seniors Rights Victoria

P: 1300 368 821 W: https://seniorsrights.org.au

National Helpline

P: 1800 ELDER HELP

Elder Rights Advocacy

(for information and advocacy about any aged care concerns)

P: 1800 700 600 W: http://era.asn.au

Peninsula Health Elder Abuse Liaison Officer

(for secondary consultation and advice)

P: 03 9784 7665  E:  elderabuseenquiries@phcn.vic.gov.au


Ageing and Aged Care Support Services

For general support services available for older people please contact:

My Aged Care

P: 1800 200 422 W: www.myagedcare.gov.au


Mediation, Support and Financial Advice

For mediation, support and financial advice please contact:

Better Place Australia

P: 1800 639 523 W: https://betterplaceaustralia.com.au

Financial Counselling Victoria

(to find a Financial Counsellor in your local area)

W: https://fcvic.org.au/find-a-financial-counsellor/

National Debt Hotline

P: 1800 007 007


Legal Advice

For legal advice please contact:

Peninsula Community Legal Centre

P: 03 9783 3600 W: http://pclc.org.au

Victoria Legal Aid

P: 1300 792 387. W: https://www.legalaid.vic.gov.au

Office of the Public Advocate

(for information or assistance regarding Enduring Powers of Attorney, Guardianship or Administration matters)

P: 1300 309 337 W: https://www.publicadvocate.vic.gov.au


Sexual Assault

For crisis support in relation to sexual assault:

Sexual Assault Crisis Line

P: 1800 806 292 – 24 hours. W: https://www.secasa.com.au


Emergency Accommodation

If you need to seek emergency accommodation due to family violence please contact:

Safe Steps Family Violence Response Centre

P: 1800 015 188 or 9322 3555 (24 hours for women and children).

W: https://www.safesteps.org.au/

Salvocare – Peninsula

P: 9784 5000

W: https://www.salvationarmy.org.au/


Join The Network

Other Support and Information

Ethnic Communities Council of Victoria

Bilingual education kit in a range of languages & short film ‘Within My Walls’.

Elder Rights Advocacy

ERA provides information and advocacy regarding elder abuse occurring within aged care services (residential and home care).

Domestic Violence Resource Centre Victoria

Information, help and advice about elder abuse and other forms of family violence.

Your Voice – Trust Your Choice

Tips for seniors making enduring powers of attorney from Your Voice – Trust Your Choice.

Safeguarding the End of the Rainbow

A guide to support LGBTI people planning for the future.